Best CRM Platform For Small Business

10 Best CRM Platform For Small Business

Feb 8, 2022 | TOOLS / SOFTWARES | 0 comments

If you are looking for the Best CRM Platform For Your Small Business, then you are in the right place.

It is too difficult to handle your business by yourself in this modern time because things are growing too fast. Nowadays you can see how your competitors are increasing fastly with the help of automatic features.

Here comes the all-in-one solution: the customer relationship management( CRM ) platform.

A customer relationship management( CRM ) platform will help you manage your customer relationship with potential customers saving your energy and valuable time. 

There are tons of CRM platforms available around you, but all of them are not trustworthy. That’s why we are offering you our deeply researched, most used, and famous 10 Best CRM Platform For Your Small Businesses available today.

1. Hubspot CRM – Best CRM Platform For Small Business

What is Hubspot CRM?

Hubspot CRM is a cloud-based online CRM tool for complex and small businesses. It is designed to help marketing teams optimize inbound strategy to generate qualified leads.

Why should you use Hubspot CRM?

Hubspot CRM’s one of the best features is that you can use its free version where others CRM platforms will cost you. You can control and monitor your sales performance. You can also keep an eye on all of your transactions. Using Hubspot CRM, you don’t need any complex installations. You can track all your contacts, schedule appointments and deals.

You can communicate with your customers or clients with Hubspot CRM’s integrated free tools for live chat. It will help you build a stronger relationship with your customers and clients.

Key Features:

  • Meeting and email scheduling
  • Task Management
  • Integration with Marketing Automation
  • Deal pipeline and Sales reporting dashboard
  • Ticketing features

2. Zoho CRM

What is Zoho CRM?

Zoho CRM is the most popular cloud-based business management platform that helps you manage customer support activities in one platform.

Why should you use Zoho CRM?

Zoho CRM offers you a complete CRM solution with standard free packages. You can track your website visitors and also manage them. Zoho CRM offers you stunning team collaboration and communications with your team members.

Key Features:

  • Lead and deal Management
  • Sales Process Builder
  • Analytical Components
  • Performance Management
  • Marketing Automation

3. Salesforce CRM

What is Salesforce CRM?

Salesforce CRM is one of the most popular cloud-based Customer Relationship Management (CRM) platforms where you can manage your sales, services, commerce, and customer relationship.

Why should you use Salesforce CRM?

In Salesforce CRM, you will get marketing automation, sales data, partner management, and lead management tools. You can use this platform for your contact management. Using Salesforce CRM, you can provide customer services. With the help of Salesforce’s built-in technology, you can create your apps to solve your problems. You can use Salesforce for your e-commerce management.  Using Salesforce Automation, you can also find new customers and grow your accounts faster.

Key Features:

  • AppExchange
  • Customer and Marketing Cloud
  • Collaborative Forecasts
  • Salesforce Automation
  • Marketing Cloud

4. NetSuite CRM

What is NetSuite CRM?

NetSuite CRM is one kind of Customer Relationship Management (CRM) platform that mainly helps businesses companies to manage their customer’s partners in a single platform.

Why should you use NetSuite CRM?

In NetSuite CRM, you can build, target, and execute them to measure success in marketing campaigns. You can track and measure your prospect’s activity and identity.

For customer service management, you can NetSuite CRM’s knowledge-based help center. Using NetSuite CRM, you can manage your partner’s relationship. NetSuite CRM will give you a daily report and analytics of your progress.

Key Features:

  • SalesForce Automation
  • Configure, Price, Quote
  • Marketing Automation
  • Partner Relationship Management
  • Reporting and Analytics

5. Pipedrive CRM

What is Pipedrive CRM?

Pipedrive CRM is a web-based sales CRM tool that helps you build an effective relationship, import your leads easily, assign them correctly and share them with your salespeople. It mainly allows the sales team to monitor their leads.

Why should you use Pipedrive CRM?

You can monitor your activity and performance by using this tool. You can customize your email template by using Pipedrive built-in email templates. You can schedule your social media platforms’ posts and contents. Pipedrive lead collector bot will collect leads for your website. You can also track your sales reporting.

Key Features:

  • Automation
  • Customization
  • Email and communications
  • Integrations
  • Insights and reports
  • Processes, pipeline, and activities.

6. Freshsales 

What is Freshsales?

Freshsales is a fully cloud-based customer relationship management (CRM) platform with AI capabilities that helps to sell anything faster and in an intelligent way. It also enables you to engage and organize leads quickly with its built-in email, chat, and phone features.

Why should you use Freshsales CRM?

Using the Freshsales CRM platform, you will get your contacts details in your database.

In the Freshsales activity timeline, you can monitor audience interactions like email, website, and many more.

With the help of Freshsales’s built-in cloud telephony, you can increase your sales efficiency.

You can make a funnel view for your sales to know how much they are cost by quickly looking at the number of deals in each stage.

Using Freshsales automation features, you can improve your sales productivity.

You can connect with your contacts through Freshsales’s built-in channels to build a strong relationship.

Its built-in AI will help you to choose the right decisions.

Key Features:

  • Run your sales from your phone
  • Expand your core functionalities
  • Drill deep into your sales data
  • Close more deals in less time
  • Unified view of customer information.

7. Keap

What is Keap?

Keap is an easy and powerful customer relationship management (CRM) platform that mainly focuses on helping you for getting more sales and manage your money. Your customers’ billing facility has a fully functional invoicing system for you with their Master cards or PayPal.

Why should you use Keap CRM?

With the help of Keap’s automation marketing software, you can save your hours and grow your sales more effectively.

With Keap’s automated follow-up feature, you can convert more leads.

Kemp’s provides a fully customizable CRM that helps you optimize your customer experience.

You will not miss any new leads with this automated lead capturing feature.

You can also boost your online sales with the help of Keap’s native payments and eCommerce features.

Its automated emails will save both your stress and time.

Key Features:

  • CRM
  • Automation
  • Automation
  • Reminders & Reports
  • Sales Pipeline
  • Analytics
  • Lead Scoring
  • Checkout Forms

8. HoneyBook

What is HoneyBook?

HoneyBook is a simple Client Management CRM platform which your Small Businesses. It is mainly a cloud-based CRM platform for managing any small business.

Why should you use Keap CRM?

HoneyBook is a platform where you will get everything you need to manage your small business in one place.

You can track all of your projects using this tool.

HoneyBook offers you easy and secure digital payments.

HoneyBook offers you invoice payment contracts all in one platform.

You can also schedule your projects.

It offers you an automatic task, email, and many more.

Key Features:

  • All in one CRM platform
  • Efficient and easy to use
  • Professional and flexible
  • Professional invoices.
  • Online payments and automation.

9. Pipeliner

What is Pipeliner CRM?

Pipeliner is a robust cloud-based customer relationship management (CRM) platform designed to manage the sales teams for medium and small-sized businesses.

Why should you use Pipeliner CRM?

Pipeliner helps you to contact and customer data management.

With the help of Pipeliner, you can do your workflow management, opportunity management, channel, or partner relationship management.

It has a CRM data archive feature.

You can audit your progress to see your performance.

You can also access the CRM feature with your mobile or tablet.

It has a unique hybrid engineering feature. That’s why you can work in the cloud even when not online.

Key Features:

  • CRM Project Management
  • CRM Reporting & Analytics
  • Fully Customizable.
  • Marketing and sales force Automation
  • Integrations with 3rd-party Software

10. ClickUp

What is ClickUp?

ClickUp is a customer relationship management (CRM) platform that helps manage small businesses, customer relationships, account tracking, mail, and many more.

Why should you use ClickUp CRM?

In ClickUp, you will get up to hundreds of powerful tools in only one platform. ClickUp gives you complete control to organize everything from small to larger ones. You can also manage and customize your projects without any code or add-ons, saving your most valuable time. You can use their tons of free templates for your projects. You can create a strong relationship with your valuable customers and your teams. You can share any documents or anything with your team. You can set your goals to track your progress with its real-time reporting feature.

Key Features:

  • Task Management
  • Complete Customization
  • Team Collaboration
  • Collaborate on anything


As you see, a lot of CRM platforms are available out there. After studying the market, we finally successfully filtered them out. These tools are most used, popular, trustworthy, and accurate. It will help you manage your customer information, add notes, drive customer satisfaction, send emails, and many more. They are straightforward to use. As a result, you get more time to focus on growing your business. These tools will also help you improve your performance and save valuable time. We can assure you that, with the help of these CRM platforms, you will be able to cut a good figure in your small business.